Remodeling Customer Testimonial from Steven L. in Glen Bernie, MD

Keeping this short and to the point. My tenant had a moving company help them move out. During that move the company caused all sorts of damage to my stairwell (both walls, stair carpet, door frame, and ceiling), the carpet at the base of the steps, and the flooring at the top of the step (in the kitchen). I reached out to Bruce Northerncraft at Northern Craft Construction due to the recommendation of a couple friends. It took only a few moments to setup a time to meet. Bruce arrived 5 minutes before the time we scheduled (Perfect!). He was able to identify exactly what I was looking for with the repairs and get all of the information needed in less than 30 minutes. He was friendly, knowledgeable, and efficient during the entire process. I received a full estimate/write-up the very next morning as promised. He and his crew were flexible and willing to work with my schedule to get access to the home as well as complete the job, not just on time, but 2 days earlier than expected. During the repairs, I stopped by the house to take care of a few other things that I needed to and found that the work space and surrounding areas were properly protected (ram boards on the floor) and that the space was kept very clean. If I didn’t see the changes/progress being made on the job, I would have been unsure if any work was actually being performed due to how neat and clean they kept everything (cleaning up at the end of every work day and actively containing any mess that would be generated from the work). I did not have to ask for updates on the progress of the job as they kept me in the loop. I also didn’t have to re-explain any of my requirements for the job. When the job was complete, it looked AMAZING! They exceeded my expectations! They also didn’t have any cost overruns as the exact price I was quoted for was exactly what I paid. All around, they did an amazing job and really raised the bar for what I expect out of home improvement companies.