In: Construction

During this challenging time for all businesses, Northern Craft Construction, Pasadena, MD has introduced unique and innovative measures in both seeking new business and in maintaining quality control of their construction projects. The current pandemic has certainly changed the landscape of how businesses must now cope with normal day-to-day practices that required intimate onsite discussions and review of project status. Searching for new business and presentation of estimates also presents challenges to communicate project details while still practicing social distancing.

Bruce has developed a communications platform for both Northern Craft and the homeowner to view project progress. For each home remodeling project, Bruce initiates a job site photo album through Google photo share, with imagery and videos for everyone to communicate with during the project. The images and video provide the opportunity for quality control by reviewing daily uploads, further discussed with employees through phone communications. His workers upload images and videos for Bruce to first, inspect quality control and second, to share with the client – all over the internet and phone, thereby eliminating the need for face-to-face communications. As soon as someone adds to the photo album, everyone, including the homeowner receives notifications.

Additionally, as a mandate for his workers on site, he requires that each worker take a picture at the start of each day showing their body temperature from the digital temporal scanner thermometer provided to each employee. This works both as a safety measure and a time clock as to when the work starts and ends their day at the projects. The workers upload to the project album these daily temporal temperature images to illustrate to the homeowner, fellow workers, and Bruce that everyone onsite is healthy and not experiencing any symptoms of the virus. As an additional safety precaution, each team member has individual portable toilets with their portable tents to ensure added safety both to workers and the homeowner. They simply take their own ‘business’ home, disposing of it in their toilet. The workers are a little embarrassed, but they feel safe and have no problem taking care of their business after hours. All of this is discussed with the owners, letting them know about the tents and asking where they feel comfortable as to where to place them in the yard before the job starts.

Bruce has considered that his small investments in safety, both for Northern Craft Construction workers and homeowners alike. Bruce comments, “Showing respect to my homeowners and workers through these creative methods is a way for us to not only continue to conduct daily business, respecting social distancing, but also to demonstrate to our clients our respect for their health and well-being.” Truly, Northern Craft demonstrates their successful business mantra; Building the way we were raised, integrity with pride. If you are looking to remodel your home, have an insurance claim, or need an exterior repair, please call Northern Craft Construction for a free, no-obligation, safe estimate at 410-437-9516.